A bug is an undocumented feature There’s an old joke in the software industry: A bug is an undocumented feature. Some software is so beautifully designed with screens that are...
What makes an expert an expert. I have a friend who defines an expert as “someone who’s made all possible mistakes.” While this is an entertaining definition, I have expanded it: An...
On readability The bottom line on any technical document is whether the user can read, understand and successfully apply the instructions. So how important is readability? Think of it this...
Your manual seem not understand? Have you ever opened a manual and wondered what planet the writers lived on? It probably wasn’t localized. Localization means adaptation of the language in a...
"Two sets of eyes, minimum" If I had a quarter for every time I’ve been asked, “Why do you charge as much for proofreading as you do for writing?” I...