A bug is an undocumented feature There’s an old joke in the software industry: A bug is an undocumented feature. Some software is so beautifully designed with screens that are...
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What makes an expert an expert. I have a friend who defines an expert as “someone who’s made all possible mistakes.” While this is an entertaining definition, I have expanded it: An...
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On readability The bottom line on any technical document is whether the user can read, understand and successfully apply the instructions. So how important is readability? Think of it this...
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Your manual seem not understand? Have you ever opened a manual and wondered what planet the writers lived on? It probably wasn’t localized. Localization means adaptation of the language in a...
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"Two sets of eyes, minimum" If I had a quarter for every time I’ve been asked, “Why do you charge as much for proofreading as you do for writing?” I...
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