Get it in writing, keep it in writing. When you have a face-to-face meeting with a client or project group, take notes. After the meeting, summarize your notes as brief...
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A bug is an undocumented feature There’s an old joke in the software industry: A bug is an undocumented feature. Some software is so beautifully designed with screens that are...
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What makes an expert an expert. I have a friend who defines an expert as “someone who’s made all possible mistakes.” While this is an entertaining definition, I have expanded it: An...
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Engineer vs. end user and the eighty/twenty rule Engineers are often the worst writers—particularly those engineers who have worked on the product you’ve been hired to document. There’s a great...
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Advice to writers everywhere Technology is a wonderful thing… when it works. But sometimes technology fails us. Hardware breaks, software crashes, power goes out, a cable comes loose… the caprices...
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How to bid a job Over the decades, I’ve worked with every kind of client imaginable, from Fortune 500 corporations to small start-ups working on half a shoestring. They all...
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